FAQ
What payment methods do you accept?
You can pay with Visa, Mastercard, Apple Pay, Google Pay, American Express, Shop Pay, UnionPay, and Maestro.
Can I change or cancel my order?
Yes, you have one hour after placing your order to make any changes or cancellations.
Where do you ship to?
We currently only ship to addresses within the United Kingdom.
How long will it take to process my order?
Processing typically takes 1-2 business days.
What is the delivery time?
Expect your order to arrive within 5-8 business days after processing.
Is there a shipping cost?
No, shipping is free for all orders.
Will I receive tracking information?
Yes, tracking information will be sent to you via email once your order ships.
What is your return window?
You have 30 business days from the date of delivery to return an item.
Who pays for return shipping?
We cover the cost of return shipping.
How long does it take to get a refund?
Refunds are typically processed within 10-14 business days of receiving the returned item.
Do you offer exchanges?
Yes, we accept exchanges for different sizes or colors of the same item.
How can I contact you?
You can reach us by email at info@cariovamode.com.
What are your customer service hours?
Our team is available from 09:00 AM to 17:00 PM (GMT).
